Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please be advise there is a 20% restocking fee
To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need a return merchandise authorization number (RMA#) before sending back your merchandise.
To start a return, you can contact us at support@luxe77candles.com. Once RMA is issued please write your RMA# on the packing slip and include it with your return.
Please note that returns will need to be sent to the following address:
Luxe 77 Candles
3600 N Duke St. Ste 1
Box #1237
Durham, NC 27704
When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. Keep your shipment receipt in case the package is damaged or lost in transit.
You can always contact us for any return questions at support@luxe77candles.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Luxe 77 Candles is not responsible for items damaged during shipping. However, if you received the wrong item or a defective item, please contact us immediately. For items damaged/lost during shipping, please contact shipping carrier directly to file a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once package is received, please allow 10-14 business days to process the transaction. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@luxe77candles.com.